TechTools4Authors.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of TechTools4Authors.com.
VIRTUAL / DIGITAL PRODUCTS
Customers will receive a full refund or be allowed an exchange for digital products accessed online and purchased directly from TechTools4Authors.com if requested within 14 days of purchase. Digital products which are downloaded, such as eBooks, are not eligible for return or refund.